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The Role of Community Empowerment on Sustainable Eco-Friendly Resort Development: A Case Study of Kandalama Residents in Sri Lanka
(NSBM Green University, 2017-06) Gayanika, D.M.S.
Tourism is associated with economic, environmental, and socio-cultural benefits, which can contribute to revitalization of communities and enhancement of residents’ quality of life (Andereck & Nyaupane, 2010). When examining residents’ support for eco-friendly tourism development, community empowerment plays a major role since, in order to achieve successful sustainable tourism development, community leaders and developers need to view tourism as a “community industry” that enables residents to be actively involved in determining and planning future tourism development with the overall goal of improving residents’ quality of life (Franzoni, 2015). In Sri Lanka, there are many eco-friendly tourist hotels which pay more attention to tourist attractions and paying less attention to community. However, the hotel cannot be sustained without the community support. Therefore, while examining the residents’ support for eco-friendly tourism, this study extends the existing residents’ support model in the literature by testing the empowerment scales suggested by Scheyvens (1999), using Exploratory Factor Analysis (EFA) and Confirmatory Factor Analysis (CFA) through AMOS. The results revealed that the empowerment scales in eco-friendly resort development in Sri Lanka are valid, and community empowerment plays an important role in gaining community support for the eco-friendly resort evelopment.
Social Networks and Service Quality: A Case of a Sri Lankan Service Sector Organization
(NSBM Green University, 2017-06) Ekanayake, N.; Abeysinghe, C.
This paper presents a study on the influence of social networks among employees over service quality of a service sector organization in Sri Lanka. The most sought after approach for managing quality is considered to be Total Quality Management (TQM), which is all about managing quality with the participation of everybody in the organization. TQM studies pay attention to how employees voluntarily participate in accomplishing work, but not on how they collectively behave towards quality. Social network studies capture such collective behaviors. The tendency to study implications of social networks among people is increasing. This study focuses on how social networks among operating employees influence service quality outcomes. This investigation was carried out from theoretical lenses of Organizational Role Theory (ORT), adopting the phenomenological tradition and by way of an instrumental case study. Interviews with managers and operational workers were the main sources of data. The research field was a leading auto mobile service provider in Sri Lanka having its mother company in Japan. The mother company is famous for introducing various TQM initiatives to the world. TQM practices and informal social networks are found in operation of this company creating quality implications. Findings were analyzed using ORT and reveal that social networks produce positive implications towards quality maintenance when a TQM environment exists. This research produces two outcomes with; (i) an extension to ORT theory and (ii) a message to the quality management practice.
Traditional Versus Western: Current Trends in Luxury Weddings in Sri Lanka
(NSBM Green University, 2017-06) Dharmaratne, G.P.D.; Jackson, N.
The luxury wedding market in Sri Lanka is changing and growing. This paper assesses consumer buying behaviour, the current and future trends of luxury weddings in Sri Lanka. Truong and McColl’s (2011) intrinsic and extrinsic motivations are tested. Interviews were conducted with ten Sri Lankan wedding planners, and thematic analysis was applied. The findings identify consumer behaviour, and map the types and current themes of luxury weddings. The three E’s help define luxury weddings, they are exclusive, expensive and unique experiences where each wedding seeks to be different to the one preceding it. Central to the sense of luxury are the menu, decoration and entertainment. Intrinsic motivations of the quality of service on offer, and extrinsic motivations of what others think drive luxury wedding consumer behaviour. The paper concludes that culturally we can identify two likely, and potentially contradictory, trends in Sri Lankan luxury weddings, a move back to more traditional weddings, a continuation of more western thematic style weddings.
Organization of Work and Indigenous HRM Practice: An Exploration Through Ancient Public Administration Systems in Sri Lanka
(NSBM Green University, 2017-06) Bandara, C.M.Y.S.S.; Dissanayake, K.
With a heritage of a great civilization and evidence of rich principles and practices of manage ment, Sri Lanka seems to own better indigenous practices for managing her local organizations. In addition to the lack of deep investigations into human resource (HR) practices prevailed in the ancient Sri Lankan public administrative system, we identify a void in the existing knowledge of the grounds on which indigenous human resource management (HRM) practices have been derived. Thus, the aim of this study is to identify the HR practices that have been institu tionalized through diverse elements in the public work organization in ancient Sri Lanka. We adapt a qualitative inquiry with the use of a document analysis and a comprehensive review as the methods of study. As drawn from the themes emerged, and validated by the existing literature, the results suggest that work, authority, and resource allocation are the basic elements for exploring into institutionalization of HR in ancient Sri Lanka. The indigenous human resource management (HRM) practices have been derived from such institutions and based on job design, supervisory practices and reward allocation practices. Our findings offer grounds for exploring further into indigenous HRM practices and strengthening the contemporary HRM philosophies and policies in Sri Lanka.
A Methodological Journey Through Ethnography
(NSBM Green University, 2016-12) Ranasinghe, S.B.
Reflecting on my commitment to an ethnographic study, this paper argues that an employment of ethnographic methods in a management control study can enable the marginalised to be heard and shared against postcolonial-patriarchal controls. It illustrates how my pre-fieldwork exposure shaped an in-fieldwork engagement into a post-fieldwork reflection until I realised my theoretical contribution: a management control perspective on the marginalised voices of female participants. The message here is that only such close engagements can unpack a multivocality of the researched, which positivistic research methods cannot achieve.