EasyWork: A Centralized Service Provider Booking System for Sri Lanka

Abstract

The Service Provider Booking Mobile Application and Web-based Platform, known as EasyWork, connects users in Sri Lanka with reliable, verified professionals across various fields such as plumbing, electrical work, tuition, and beauty care. The platform aims to simplify the process of finding, booking, and communicating with service providers, while also promoting freelance opportunities and improving digital payment adoption. EasyWork features a user-friendly mobile application developed using React Native and React.js, and a web-based admin panel built with React.js and JavaScript. Firebase powers the backend, offering real-time database management, authentication, and secure storage. User authentication is handled by Clerk, and an integrated ChatGPT API enables real-time chatbot communication. Key functionalities include realtime booking based on provider availability, geolocation based matching, secure digital payments, verified profiles, a review and ranking system, and real-time notifications. Premium advertisement options and a dual-role user model further enhance platform flexibility and engagement. Developed using the Agile methodology, the platform benefits from iterative improvement and stakeholder feedback integration. Administrators oversee operations through a dedicated portal that enables quality control, user management, and data reporting. The benefits of asyWork app include improved accessibility to reliable services, new economic opportunities for underemployed individuals, increased digital literacy through mobile-first technology, and enhanced customer satisfaction through transparency and accountability. The platform’s scalable, secure design ensures it can adapt to future demands while maintaining high standards of performance. Through EasyWork, this project contributes to the digital transformation of Sri Lanka’s service industry, promoting economic empowerment, operational efficiency, and inclusive employment.