ERP Implementation Critical Success Factors; A Study from Sri Lankan Context

Abstract

Purpose: The paper aims to research and investigates about the factors that influence the success of ERP system implementation at Brown and Company PLC. The study was framed through DeLone, Petter & McLean’s (D&M) Model of IS success and the Technology Acceptance Model (TAM).Design/Approach: The research paper uses the past literature and conceptual framework developments to illustrate that Top Management Support, User Involvement and Satisfaction and Change Management practices of an organization to be key drivers that could contribute to the success of an ERP project. The primary data was obtained using a ‘Web-Based Questionnaire’, which was then used for further statistical analysis since this research intended to develop the correlative relationship between dependent and independent variables. Results: Key findings demonstrated that Top Management Support and User Involvement and Satisfaction to positively relate to the success of ERP implementation, and that theyalso positively influence the implementation success. On the other hand, Change Management practices did not result in a relationship or any significant impact on the success of ERP implementation. The findings of this study offer valuable insights to organizations in Sri Lanka as it demonstrates the critical factors ERP project management teams need to consider when implementing an ERP system or when upgrading one. However, further research is deemed necessary to analyze why Change Management practices in the company did not produce the expected results.