Use of ICT Supported Interventions for Occupational Stress Management: A Systematic Review of Published Studies

Abstract

Problem: Occupational stress has become a key source of stress among the working population which has created numerous negative impacts on the community and of worldwide organizations, and they are expected to become a major health hazard in the forthcoming decades. Objective: This article aims at providing a systematic review and a descriptive evaluation of the interventions supported by ICT (Information and Communication Technology) for occupational stress management. Methods: A systematic review of three databases (Scopus, Web of Science and MEDLINE) was carried out using broad search queries and PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) guidelines were followed to ensure a transparent and replicable process. Results: This article provides a quantitative and qualitative description of 20 studies about occupational stress interventions supported by ICT. The following factors were considered for the analysis: the form of the intervention, the focus of the intervention, and efficacy of the intervention. Conclusions: The systematic review demonstrated that ICT supported stress management interventions are effective in most of the situation. It is also highlighted that a clear gap appears to exist between work-stress theories and ICT applications available for occupational stress management.